We offer international shipping to selected countries. Please read the following terms carefully before placing your order.
- Processing Time
- All items are handcrafted and made to order. Please allow 1 to 7 business days for production before your package is shipped.
- You will receive an email confirmation with a tracking number once your order has been dispatched.
- Shipping Method and CostInternational orders are shipped via Ukrposhta International.
- The shipping cost is a flat rate of $15 per order, regardless of the number of items purchased.
- This amount is based on an average shipping cost we pay for international parcels.
- Any customs duties, import taxes, or handling fees in the recipient's country are not included and must be paid by the customer upon delivery.
- Delivery Time Disclaimer
- Estimated delivery times vary by country and depend on local postal systems and customs clearance procedures.
- While we guarantee timely dispatch, Ducks Markers is not responsible for delays caused by international postal services, customs processing, or border control.
- We do not guarantee delivery by a specific date.
- Customer Responsibilities
- Please make sure to provide accurate shipping information when placing your order.
- If the parcel is returned due to incorrect address details or refusal to accept it, additional shipping fees will apply to resend the item.
- If a customer refuses to pay customs charges and the package is returned, no refund will be issued for the original shipping cost.
We provide secure payment options and a transparent refund policy.
- Payment
- All payments are processed online via the payment system or other methods available on the website.
- After successful payment, you will receive an email confirmation with your order details.
- Order Cancellation
- You may cancel your order before it is shipped by emailing us at ducksmarkers@gmail.com.
- In this case, a full refund will be issued to your original payment method within 7 banking days.
- Refunds After Shipping
- Once an order has been shipped, refunds are only granted in case of a confirmed defect.
- To qualify for a refund or exchange, you must provide clear photo or video evidence of the defect.
- Because all our products are handcrafted and custom-made, refunds are not provided for other reasons (such as change of mind, wrong color, or sizing preferences).
This Public Offer Agreement constitutes an official and public proposal by Ducks Markers to enter into a contract of sale with any capable individual or legal entity (the "Buyer") under the terms and conditions set forth below.
By placing an order on the website ducksmarkers.com and ducksmarkers.com.ua , the Buyer fully accepts the terms of this offer, which constitutes a legally binding agreement between the Buyer and the Seller.
1. GENERAL PROVISIONS
1.1. The Seller is a sole proprietor or legal entity operating under the brand Ducks Markers.
1.2. The Buyer is any person who has accepted this offer and placed an order through the website.
1.3. This agreement is considered concluded from the moment the Buyer confirms the order and completes the payment.
2. SUBJECT OF THE AGREEMENT
2.1. The Seller agrees to sell and deliver, and the Buyer agrees to purchase, the goods presented on the website ducksmarkers.com in accordance with the terms of this Agreement.
2.2. All goods are produced manually and may have unique characteristics due to their handcrafted nature.
3. ORDER PROCEDURE
3.1. The Buyer independently selects products and places an order through the website.
3.2. The Buyer is responsible for the accuracy of all data provided when placing an order.
3.3. The order is considered accepted once the Buyer receives confirmation via email.
4. MODIFICATION OF THE AGREEMENT
4.1. The Seller reserves the right to amend the terms of this Public Offer Agreement at any time without prior notice.
4.2. The current version of the agreement is always available on the website ducksmarkers.com and becomes effective from the moment it is published.
4.3. The Buyer is responsible for familiarizing themselves with the updated terms before placing new orders.
5. INTELLECTUAL PROPERTY
5.1. All materials on the website — including texts, images, product designs, logos, and other content — are the intellectual property of Ducks Markers.
5.2. Any use, copying, distribution, or reproduction of these materials without the Seller’s written consent is strictly prohibited.
6. FINAL PROVISIONS
6.1. The Agreement is governed by the current legislation of Ukraine.
6.2. By accepting this offer, the Buyer confirms that they have read, understood, and agreed to all of its provisions.
By placing an order on the website ducksmarkers.com and ducksmarkers.com.ua , the Buyer fully accepts the terms of this offer, which constitutes a legally binding agreement between the Buyer and the Seller.
1. GENERAL PROVISIONS
1.1. The Seller is a sole proprietor or legal entity operating under the brand Ducks Markers.
1.2. The Buyer is any person who has accepted this offer and placed an order through the website.
1.3. This agreement is considered concluded from the moment the Buyer confirms the order and completes the payment.
2. SUBJECT OF THE AGREEMENT
2.1. The Seller agrees to sell and deliver, and the Buyer agrees to purchase, the goods presented on the website ducksmarkers.com in accordance with the terms of this Agreement.
2.2. All goods are produced manually and may have unique characteristics due to their handcrafted nature.
3. ORDER PROCEDURE
3.1. The Buyer independently selects products and places an order through the website.
3.2. The Buyer is responsible for the accuracy of all data provided when placing an order.
3.3. The order is considered accepted once the Buyer receives confirmation via email.
4. MODIFICATION OF THE AGREEMENT
4.1. The Seller reserves the right to amend the terms of this Public Offer Agreement at any time without prior notice.
4.2. The current version of the agreement is always available on the website ducksmarkers.com and becomes effective from the moment it is published.
4.3. The Buyer is responsible for familiarizing themselves with the updated terms before placing new orders.
5. INTELLECTUAL PROPERTY
5.1. All materials on the website — including texts, images, product designs, logos, and other content — are the intellectual property of Ducks Markers.
5.2. Any use, copying, distribution, or reproduction of these materials without the Seller’s written consent is strictly prohibited.
6. FINAL PROVISIONS
6.1. The Agreement is governed by the current legislation of Ukraine.
6.2. By accepting this offer, the Buyer confirms that they have read, understood, and agreed to all of its provisions.
We respect your privacy and follow all applicable data protection laws in Ukraine.
What Data We CollectWhen placing an order, we collect only the information necessary to process and fulfill your purchase:
Only authorized staff have access to your information.
Third PartiesWe do not share your personal data with third parties, except:
What Data We CollectWhen placing an order, we collect only the information necessary to process and fulfill your purchase:
- Full name
- Phone number
- Delivery address
- Email address
- Processing your order
- Organizing delivery
- Contacting you if needed
- Internal analytics and service improvement (without exposing your identity)
Only authorized staff have access to your information.
Third PartiesWe do not share your personal data with third parties, except:
- Delivery companies (to fulfill your order)
- Legal authorities, if required by law
- Request access to your data
- Ask us to correct or delete your data
- Withdraw your consent to data processing by emailing ducksmarkers@gmail.com
Ducks Markers
Surface Doesn't Matter🌈
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ducksmarkers@gmail.com
